Scaling an Improvement Culture 

Catrin has 20 years experience leading operations and commercial teams across multiple industries.

 Bart van Waes, founder of Leanprofs, helps organisations improve performance through behaviour-driven Lean, collaboration, and human-centred visual management. 

 Leon Hardwick is Head of OpX, building a scalable operating system that helps organisations embed, manage, and sustain Continuous Improvement. 

Allison is accountable for the contractual delivery of Managed Services and Transition & Transformation. A Continuous Improvement champion & advocate who has seen the value and the benefit both for customers and Computacenter.

David Bovis is a global expert in operational excellence, known for his BTFA model, which integrates neuroscience, philosophy, and business to drive sustainable change by aligning leadership, language, and brain function.

 Beth Lee Wilson is Senior CI Manager at the University of Manchester, leading pragmatic Lean and improvement across complex university environments. 

Dan Hamilton is a Lean Innovation Management Consultant with experience in nuclear, energy, manufacturing, & consulting. He specialises in Lean Six Sigma, SAFe, & change management, and holds a BEng in Aerospace Technology Engineering.

Daniel is Head of Business Improvement at Sellafield Ltd., where he has spent six years embedding a CI culture across a 12,000-strong workforce. He helped secure the LCS Team of the Year Award 2025 & brings over 24 years’ experience in nuclear operations & consultancy. 

Zoe  Hawkes is a Continuous Improvement leader at Computacenter, focused on driving operational excellence through Lean thinking, process optimisation, and data-led insight, enabling teams to deliver more efficient, consistent, and customer-centric outcomes. 

Himanshu Makhija is a global operations strategy and Lean transformation leader at Hilti Group, driving continuous improvement across 120 countries. He specialises in Lean, customer experience, and digital enablement, delivering measurable gains in service, speed, and efficiency.

Ben Duffield is a transformation leader and Lean expert with over a decade’s experience in financial services. He helps organisations embed continuous improvement, translating strategy into disciplined execution that delivers sustainable, measurable performance. 

Ben Francis is Head of Improvement at Kent and Medway Mental Health NHS Trust, leading organisation-wide improvement, leadership coaching, and systems that embed sustainable, measurable change while enhancing staff and patient outcomes. 

 Oli Isaac is Senior Improvement Manager at Kent and Medway NHS and Social Care Partnership Trust, driving capability programmes, data-led improvement, and high-performing teams to embed sustainable, strategically aligned continuous improvement.